Return Policy

At KasNovas, we want you to be completely satisfied with your purchase. If you receive a product that is broken, has defects, or if your package never arrives, we offer a money-back guarantee under the following conditions:

1. -Eligibility-
- You must contact us within 30 days of receiving your order (or the expected delivery date for packages that never arrived).

2. -Proof Required-
- Please provide the order number and proof of the issue (such as photos of broken or defective items).
- For packages that never arrived, we will require confirmation of the delivery status from the shipping carrier.

3. -Return Process-
- To initiate a return, please contact our customer service team at support@kasnovas.com
- We will guide you through the return process and provide you with any necessary return shipping information.

4. -Refunds-
- Once we receive all proof or confirm the issue, we will process your refund to the original payment method within 1-3 business days.

5. -Exclusions-
- Items returned without proof or outside the 30-day window may not be eligible for a refund.

Returns sent without contacting us first will not be refunded.

You are responsible for the shipping costs associated with returning the item. Please note that we do not cover the cost of return shipping or provide shipping labels

Thank you for shopping with us! If you have any questions about our return policy, please feel free to reach out to our support team support@kasnovas.com